Frequently Asked Questions
Answers to common questions about buying, financing and servicing at Jay Hatfield Chrysler Dodge Jeep Ram in Frontenac, KS.
Where is Jay Hatfield Chrysler Dodge Jeep Ram located?
We're at 1021 US-69, Frontenac, KS 66763, on Highway 69 just north of Pittsburg.
What are your hours?
Sales is open Monday through Friday, 8 a.m. to 6 p.m., and Saturday, 8 a.m. to 5 p.m. Service is open Monday through Friday, 7:30 a.m. to 5:30 p.m., and Saturday, 8 a.m. to 3 p.m. Parts is open Monday through Friday, 7:30 a.m. to 5:30 p.m., and Saturday, 8 a.m. to 5 p.m. We're closed on Sundays.
What's your phone number?
Call Sales at 620-670-1702, Service at 620-670-9359 and Parts at 620-670-1153.
What areas do you serve?
We serve Frontenac, Pittsburg, Girard, Arma, Parsons, Fort Scott and Oswego in Kansas; Joplin, Neosho, Carthage, Webb City and Lamar in Missouri; Crawford, Labette, Bourbon and Cherokee counties in Kansas; Jasper and Newton counties in Missouri; and the rest of Southeast Kansas and the Four State Area.
What new vehicles do you sell?
We sell the Chrysler Pacifica; Dodge Charger and Durango; Jeep Wrangler, Gladiator, Grand Cherokee, Grand Wagoneer, Cherokee and Compass; and Ram 1500, 2500, 3500, 3500 Chassis Cab and ProMaster. Inventory changes daily, so browse our new inventory or call Sales at 620-670-1702 to check on a specific model or trim.
Do you sell used cars, trucks and SUVs?
Yes. We sell used vehicles along with new Chrysler, Dodge, Jeep and Ram models. Browse our used inventory.
Do you offer financing for all credit situations?
Yes. We work with buyers in all credit situations, and you can get pre-qualified online before you visit.
Can I lease a new Jeep or Ram?
Yes. Leasing is available on new Chrysler, Dodge, Jeep and Ram vehicles. Our team can compare lease and finance payments for the model you want.
Do you take trade-ins?
Yes. We accept trade-ins, and you can value your trade online. In Kansas, a trade-in on a purchase also lowers the amount you pay sales tax on.
Will you buy my car even if I don't buy one from you?
Yes. We buy cars, trucks and SUVs even if you don't buy a vehicle from us.
Do you charge a dealer fee?
Yes. There is a $399 admin fee, and it's already included in the prices shown on our website. Tax, title and license are extra.
Do you deliver vehicles?
Yes. We offer free delivery within 100 miles of the dealership.
Do you offer extended warranties, service plans or an oil change package?
Yes. We offer a range of protection options, from extended warranty coverage to prepaid maintenance. For example, when you buy a new or used vehicle from us, you can add a package of 6 oil changes for $169.99, with no mileage or time limits.
Do you service vehicles that weren't bought here, or other brands?
Yes. Our service department works on all makes and models, including vehicles bought somewhere else.
Do you do factory warranty and recall work?
Yes. We handle factory warranty repairs and recalls on Chrysler, Dodge, Jeep and Ram vehicles.
Is service open on Saturday?
Yes. Service is open Saturday, 8 a.m. to 3 p.m., and Parts is open Saturday, 8 a.m. to 5 p.m.
Do you offer loaner vehicles during service?
Yes. Loaner vehicles are available on request, subject to availability. Ask for one when you schedule your appointment.
How do I schedule service?
Schedule service online or call 620-670-9359. For oil changes, you can also stop by our Mopar Express Lane without an appointment.
Can I buy parts from you?
Yes. Call our Parts department at 620-670-1153, or visit our Parts Department page.
I live in Missouri. Can I buy from you?
Yes. Many of our customers come from Joplin, Neosho, Carthage, Webb City and Lamar. You'll title and register the vehicle in Missouri; ask our sales team how tax and paperwork work for out-of-state buyers.
Shopping for a vehicle? Read our Buyer's Guide for tips on choosing, financing and buying in Kansas.